Refund Help

• Purchase Protection Policy:-The items sold on our platform have 100% buyer protection.

  Who is Eligible Dispute Order ?

  -If we conclude that the original payment was made out of fraud -If there is duplicate payment was made due to technical glitch, or any other error -You didn't receive your order -Received quantity is different then order -The product arrived damaged or different than described -The Seller did not agree to stated refund policy -If Seller failed to Drop-off item(s) within given Drop-off time as per Localyft Drop-off Policy. -If Seller failed to Ship item(s) within given shipping time as per Localyft Shipping Policy. Automatic Order Cancellation and Refund -If Seller failed to Drop-off item(s) within given Drop-off time as per Localyft Drop-off Policy → Order -will be Cancelled automatically and Refund will be provided. -If Seller failed to Ship item(s) within given shipping time as per Localyft Shipping Policy → Order will be Cancelled automatically and Refund will be provided -If Automatic Refund is not processed for failed drop-off or failed shipping then Buy is eligible to dispute an order. How to Dispute Order?

  - Go to Purchases screen : Order from Main bottom Menu → Click Purchases tab - Select the order you want to Dispute and User will be taken to Order Details screen - Click Dispute Button from Top right corner of Order Detail screen - You will be taken to Dispute Order screen from your Mobile Browser - Product Title and Order Number is automatically filled and if it is empty then User need to enter Order Number and Product Title - Add all other required information in Dispute Order form and Submit your Dispute. - Your order will show Dispute In-Progress status under Order Details screen - Localyft Support team will contact you within 48 hours of time with updated status OR incase of needing more information.

  Customer can contact our Support team on Email: support@localyft.com

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